How it all works
The T's & C's
Making a booking
Once we have decided on your date and number of courses a 25% deposit of the quoted amount is required within 48 hours.
Once received your booking will be confirmed. This deposit is non-refundable. Please be aware that we cannot hold dates without a deposit.
Your final payment will be due no later than 7 days prior to the event.
Your invoice will be issued 10 days prior to your event along with your menu.
To avoid delays please ensure we have received your dietary requirements and confirmed guest number by this time.
When do bookings open?
Bookings for 2023 are now open and prices are valid until 30th June 2023..
Prices and services for 2024 will be confirmed from 1st July 2023.
Although you are welcome to book for 2024, if you do so before 1st July 2023 the price will be confirmed at a later date.
Any date that has unconfirmed prices can be held with a non-refundable $350 deposit.
Travel fees
Due to the rising cost of transport, travel fees will be applicable to bookings outside of The Sunshine Coast.
Bookings in The Morton bay area and Brisbane = $100
Noosa North Shore = $100
Gold Coast = $200
Fraser Coast = $200
(Bookings in Brisbane are subject to a minimum spend of $1300)
(Bookings on the Gold Coast and Fraser Coast are subject to a minimum spend of $3000)
Minimum spends
Due to high demand the following dates are applicable to a minimum spend:
All Saturdays in 2023= $1300
Any date in December 2023 = $1300
Special dates including Christmas Eve, Boxing Day, New Years Eve, Easter public holidays, Melbourne Cup, New Years Day = $2000
Cancellations
No one likes to cancel an event and we will always work with you to try and secure another date when Chef Alan can cook for you.
If you do need to cancel your deposit is non-refundable.
For cancellations within 7 days of the event, the whole amount paid will be forfeit.
This is to cover the cost of ingredients already purchased, time spent creating your tailored menu.
Postponing
We understand that it may sometimes be necessary to change the date of your booking. Date changes are permitted up
to 30 prior to your event and your deposit will be moved to a future date without penalty. Date changes after this date will be classified as a cancellation.
Do keep in mind that Alan Dawes Private Chef is generally out booked for Saturdays 6 months in advance so you may need to be flexible if you need to change.
If your new date is more than 6 months in the future from your original date then you may be required to pay new menu pricing.
Gift vouchers
If you are using a gift voucher as payment for your booking, once the gift voucher has been redeemed and the date confirmed via email then the standard cancellation terms and conditions will apply. If you need to postpone prior to 30 days before the event then we will move the monetary amount towards your new date without penalty. If you need to postpone within 30 days then the amount minus 25% will be transferred to your new date.
In the event that you need to cancel within 7 days of the booking the full amount of the gift voucher will be forfeit.
Changing guest numbers
If you numbers change prior to the date please let us know as soon as possible.
If your numbers increase to be over 8 people then please be aware that we may need to invoice you for an extra staff member
(depending on the menu you have selected and on a case by case basis).
An additional chef is charged at $45 per hour for a minimum of 5 hours.
If your numbers decrease within 7 days of the event, then please be aware there are no refunds of
funds already paid as ingredients will have already been purchased.
Menus
Menus are created on a seasonal basis and may differ from the sample menus on the website. Your menu will be sent to you approximately 10 days prior to your event as long as we have received all the information about your event. Dietary requirements can be catered for and must be provided before the final menu is sent to you. The menu is a chef's choice and your party will all receive the same menu, with the exception of those with specified dietary requirements. Changes of mind regarding preferences will not be accommodated on the night.
Menu requests
If you would like a specific item included on your menu, please be aware that due to the rapidly increasing cost of ingredients that this may not be possible. Your menu is created around seasonal availability and asking for premium ingredients or items which are not in season may incur surcharges.
To experience the best produce around we recommend selecting the Premium 9 course menu.
Children
Children under 12 can be catered for with mains and desserts for $45 per person. Children's meals must be booked at time of booking. You will be sent options for your children's meals with your final menu. All children will receive the same meal unless there are dietary restrictions.
Extra Chef
Due to the high quality of our menus and to ensure you get the best experience possible, bookings over 8 guests will require an additional chef. The chef is charged at $45 per hour for a minimum of 5 hours. This is dependant on the type of experience you have booked and will be communicated on a case by case basis.